Query Form

Customer Survey

Personal Information

Name*
Designation*
Company’s Name*
Mobile*
Land Line
E-Mail*
Total years of experience with Metaflex*

Please respond to the survey statements openly and honestly by choosing as per rating scale given below.

Strongly Agree : 5
Agree : 4
Neither Agree nor Disagree : 3
Somewhat Disagree : 2
Strongly Disagree : 1

1. Sales force of Metaflex is competent to understand customer requirements.
5 4 3 2 1
2. The behaviour of sales force is very good & they communicate effectively.
5 4 3 2 1
3. The process for placement of orders on Metaflex is simple & the Sales Executives are very supportive.
5 4 3 2 1
4. Sufficient information is available on Company’s website to resolve my queries about Metaflex products.
5 4 3 2 1
5. Company’s Installers are technically qualified & perform their job to our satisfaction level.
5 4 3 2 1
6. Whenever I have contacted customer service, issues have been resolved to my satisfaction level.
5 4 3 2 1
7. I am satisfied with the availability of spare parts & its delivery, whenever needed.
5 4 3 2 1
8. Overall, I am very satisfied with the way Metaflex executes its projects including invoicing & shipping of orders.
5 4 3 2 1
9. Metaflex doors & dock solutions are highly reliable & of the best quality.
5 4 3 2 1
10. Metaflex has a high brand value in the market & the products are best in the industry.
5 4 3 2 1
11.Owning Metaflex products has been a good experience and I will recommend the products to my friends or acquaintance.
5 4 3 2 1
12. Would you like to deal with Metaflex for your future expansions?
Yes No (Please select the appropriate).
13. Please offer your valuable suggestions for us to do better.

*Mandatory Fields